Question 1

What is AirportTransfer.com?

Accepted Answer

AirportTransfer.com is an online marketplace, bringing together ground transport companies and users who are in need of private transfers from/to airports. You can compare out of hundreds of ground  transportation companies and book your private transfer online using AirportTransfer.com

Question 2

Who is AirportTransfer.com?

Accepted Answer

AirportTransfer.com, working with B2B and B2C models, was founded in September 2020 with a partnership of a software development company and a tourism agency. Using it’s unique name, AirportTransfer.com dedicated itself to provide professional service in both sides of business.

Question 3

What is the difference between AirportTransfer.com and a transportation company?

Accepted Answer

AirportTransfer.com is an online marketplace, helping you compare the prices and choose the private transfer service which suits you the best. You can customize your preferences for a more personalized experience and choose from a great variety of options and services.

Question 4

Why should I prefer AirportTransfer.com?

Accepted Answer

Because AirportTransfer.com understands your concerns, values your time and aims to fulfill your needs no matter what your purpose of visit is.

You can use AirportTransfer.com’s user friendly interface for comparing prices and completing your booking for travelling with peace of mind.

Question 5

How can I compare prices using AirportTransfer.com?

Accepted Answer

Following very simple steps, you can compare prices in your arrival destination;

You enter your arrival/departure information;
1. Your arrival/departure airport
2. Your drop off/pick up locations
3. Your flight code
4. Pick up date and preferred pick up time
5. Number of passengers
Receive a list of prices in the chosen destination route
Compare the prices for your private transfer out of all our available partners

For accurate prices, we recommend you to share accurate details.

Question 6

What do you mean by saying preferred pick up time?

Accepted Answer

Great question. We are asking for your preferred pick up time for you to be picked up in addition to your flight details. We recommend you to choose your pick up time approximately half an hour later than your arrival time to the airport and 3-4 hours before your flight time when you are going to the airport, considering the possible traffic congestions and several traffic rules in the hosting country such as; speed limits.

We advise you to clarify your actual pick up times for both arrival and departure, together by communicating with your driver.

Question 7

How can I contact my driver?

Accepted Answer

After confirming your booking for your private transfer, we will share the details of your driver with you and your details with your driver. You can contact your driver or you can wait for your driver to contact you at short notice.

Question 8

How can I contact you?

Accepted Answer

You can contact us via our e-mail address or you can fill an online request for us to contact you.

Question 9

How are the prices calculated?

Accepted Answer

The private transfer prices include all of the standard fees such as; the fuel consumption, the airport parking fees, the taxes, toll fees and all other fees for your vehicle to come and pick you up except the extra requests made by you.

Question 10

What do you mean by “extra requests”?

Accepted Answer

By saying extra requests, we mean extras like child seats, vehicles for the disabled or extra luggages. Every transport company applies different pricing policies for each extra request and not all transport companies may provide for example; wheelchair accessible vehicles. We recommend you to book with a transport company which suits your demands the best.

Question 11

Should I declare my requests openly when I get the quote and start comparing?

Accepted Answer

Yes. For a more personalized experience, for example; if you want a wheelchair accessible vehicle, or if you want a children seat in the vehicle or you are bringing more suitcases than the vehicle’s capacity or if you have sports equipment, we recommend you to include this extra request in the payment screen. Extra requests will be reflected on the price and you will be able to see the final price.

Question 12

What do you mean by saying “extra luggages”?

Accepted Answer

The luggage allowance may change from vehicle to vehicle and from transport company to transport company. The luggage allowance limit is openly shown in the comparison list.

Question 13

Should I include the details for infants under 2 years old or children?

Accepted Answer

You should include the details for both the children or the infants under 2 years old while you are sharing your flight details, in the passengers section. Because the applied transportation laws may change for children and infants from host country to host country.

Question 14

What is the most suitable time frame for me to book an airport transfer using AirportTransfer.com?

Accepted Answer

After booking your flight, you can book your airport transfer whenever you prefer until 24 hours prior to your flight. If you are more of an “early bird person” you can book your airport transfer within one year.

We recommend you to make your bookings at least 1 or 2 weeks prior to your flight.

Question 15

Can I book an airport transfer before booking a flight?

Accepted Answer

You can book your airport transfer before booking a flight, but the chances for the price list to be inaccurate are likely. For accurate prices, we recommend you to book your airport transfer after booking your flight.

Question 16

Can I book an airport transfer after this 24 hours period?

Accepted Answer

You can but it is not recommended. The closer the date is, the fewer options you may be able to compare and consider booking.

Question 17

Why there may be less options when the date is closer to my flight?

Accepted Answer

There may be less options because some transport companies may adjust a minimum notice period from our customers. Minimum notice period is simply the gap between the date which transfer service shall take place and today.

For example; if today is the 6th of July and you want to make an airport transfer booking on the 7th of July, the list will avoid showing you the companies which apply 48 hours of minimum notice period.

Question 18

How will I receive the booking confirmation?

Accepted Answer

You will receive your booking confirmation via e-mail within 60 minutes after you complete your booking.

Question 19

Should I confirm my booking confirmation?

Accepted Answer

If you received your confirmation, you do not need to worry for another confirmation. However, if you want to re-confirm your booking, you can do it using your confirmation number and booking details or you can confirm your booking from the "My Bookings" section from your profile page.

Question 20

I need to grab something from somewhere, can I add stops to my transfer?

Accepted Answer

To add an additional stop to your journey, please make your selection when booking your transfer. We also recommend that you consult this with your driver after you made your booking. In both cases this is mostly possible.

Question 21

Can I book a round-trip?

Accepted Answer

You can book a round-trip on the same listing screen but please note that the round-trip will be considered as another booking. For a round-trip, we need you to choose your return dates.

Question 22

What do you mean by saying another booking?

Accepted Answer

We apply this procedure for you to be much easier in cases of amendments or cancellations for your second booking.

Question 23

I’m making a round-trip but I want to be picked up from a different location. How can I do that?

Accepted Answer

If you want to be picked up from a different location, you need to make two different one way bookings.

Question 24

Can I pay with any currency?

Accepted Answer

You can pay with any currency you want. The exchange rates will be today’s exchange rates. However, the final payment will be settled according to the transport company’s host country currency.

If your payment is more than the price in the final booking screen, if there are extra fees on your bank statements, please contact your bank/card issuer. AirportTransfer.com does not apply extra or hidden fees over the final payment.

This problem may occur due to your bank considering AirportTransfer.com as an international entity and applying cross-border payments. AirportTransfer.com can not refund if the extra payments are added by your bank/card issuer.

Question 25

What payment methods can I use?

Accepted Answer

You can pay for your booking using VISA, Master Card, American Express and Stripe.

Question 26

Help! I can't find the location I want to book!

Accepted Answer

If the location you're looking for isn't available to book online, please send your query to us!

Question 27

I am having trouble paying for my booking. How can I make the payment?

Accepted Answer

The payment will be charged in full in the booking process with 3D secure payment system integration. If your card is rejected or does not confirm for any reason, we suggest you to contact your bank to sort out the problem. Unfortunately, Airporttransfer.com is not able to provide assistance concerning your card/password issues.

Question 28

How safe is it to use my credit/debit card?

Accepted Answer

We understand your concern about your financial security! However, our system works with an SSL certificate to ensure safe encryption of your details. To keep in mind that confidently, we will not store any of your credit card details.

Question 29

I want to book a one way journey from/to the airport but I don't have a flight? Is it possible?

Accepted Answer

Yes, to double check, please take into consideration that you need to enter a time which should be two hours before you would like to arrive at the airport. You are advised to add a note in the box to explain the situation that you will not be taking a flight but just in need of the be picked up/dropped off at the airport.

Question 30

How can I find my driver?

Accepted Answer

Whether the transportation company you booked with provides meet & greet service or not, we recommend you to check your transfer details after your landing, or before making your way to the airport.

You can take a screenshot for your details if you do not have data roaming options. For keeping the communication between you and your driver, we recommend you check your data roaming options or have an internet access during your travels.

Your driver will be sharing the details of the nearest accessible point with you where they can provide a door to door service.

Question 31

What if I couldn’t find my driver?

Accepted Answer

Keep yourself calm and check your booking information we send you with the confirmation e-mail.

Check your time, surroundings and make sure that you are on the right spot, right time where you were supposed to meet with your driver.

After making sure that you are on the right spot at the right time, try contacting your driver according to the details we shared with you for the next 15 minutes.

If your driver does not pick up the phone, give AirportTransfer.com a call and we will provide you another private transfer as soon as possible.

Question 32

How can I amend my booking?

Accepted Answer

You can contact us using your booking details or fill a request form and we can make the changes in your booking for you.

Question 33

How can I cancel my booking?

Accepted Answer

You can contact us, or fill a request form and we can cancel your booking, or you can cancel your booking from the “My Bookings” section in your profile page.

You can cancel your booking for free until the last 48 hours.

Please check our Cancellation & Refunding policy.

Question 34

Where will I be picked up?

Accepted Answer

Your driver will share with you the nearest accessible point where they can provide a door to door service during your consultation with your driver after you have completed your booking.

Question 35

When will I be picked up?

Accepted Answer

After you share your flight details, preferred pick up time and complete your booking for your online transfer, you can contact or wait for your company to contact you about your transfer details. We recommend you to consult with your driver about the best pick-up time because they may know the locations, the route and the pick up/drop off points better. If you are in a hurry, or if there is any urgent situation please notify your driver while consulting.

Question 36

What happens if my flight is delayed?

Accepted Answer

We are sorry to hear that you experienced such an inconvenient situation. You do not need to worry because AirportTransfer.com and the transportation company you booked with are monitoring your flights.

We recommend you to contact your driver and inform them about the situation. Also we recommend you to contact us via our live chat or you can send us an e-mail informing us about the situation so that we can administer the situation on the ground.

Question 37

How long will my journey take?

Accepted Answer

The length of the journey may differ from the length we share on the website. This is due to; AirportTransfer.com giving you the optimal time. The length of your journey may differ due to traffic congestion, traffic rules in the host country or other different variables.

Question 38

My driver did not show up for my booking at the airport. What should I do?

Accepted Answer

If there is still time for your flight, we recommend you to try contacting your driver for the next 15 minutes. If your driver did not show up after 15 minutes, make your way to the airport with alternative means. AirportTransfer.com does not accept any responsibility over the costs for missed flights.

Please obtain the receipt of your alternative means for transportation and then submit to our Customer Services department for a refund. The extra cost can not be guaranteed for refund but upon the investigation, if the errors are found on the transport company’s side, we will refund the additional costs for your alternative means of transportation.

Question 39

The airline amended my flight. How do I let you know?

Accepted Answer

If you have not yet travelled please amend your booking details using the ‘My bookings’ section of our website.
If you are travelling within 48 hours please contact us.
If your journey is within 48 hours you can also call us.
If you need to amend the flight details for your journey to the airport please call our partner using the details on your e-Ticket.
You must inform us of any amendments to flight times and flight numbers.

Question 40

I have concerns about my health related to COVID-19. What should I do?

Accepted Answer

We understand your concerns. Please be informed that the transport companies are aware of your concerns as well. We take this issue very seriously and we monitor each car’s condition before and after the transfer service, and we are very strict on the application of the measures to avoid COVID-19 or any other germs inside the cars.

Question 41

Is there any advice left you can give me before going to travel?

Accepted Answer

We recommend you to keep your phone charged and enable your cellular data roaming if you are travelling overseas in order to keep in touch with your driver after landing for your pick up or if you are going to the airport.
We recommend you to double check your booking details in the confirmation mail, date and time of the booking and your pick up location.
We recommend you to be specific about your requests for a more personalized experience.
We recommend you to make sure you are enjoying the ride!

Question 42

I couldn’t find an answer to my question. What should I do?

Accepted Answer

Please submit an online request form and we can contact you about your further questions.

Question 43

I forgot something in the car. What should I do?

Accepted Answer

We are sorry to hear that you experienced such an inconvenient situation. Please submit an online request form with your booking details in the confirmation mail, describing the item you forgot in the vehicles so that we can contact the transport company which provided you the ride.

The expenses occured in recovering your property is entirely your responsibility.

AirportTransfer.com can not be held responsible for the items left, damaged or can not be located.

Question 44

Can I rate my trip or my driver?

Accepted Answer

We urge you to rate your trip, your driver and the service we provided before and during your booking.

Question 45

I have a complaint. What should I do?

Accepted Answer

Please submit an online request form with your booking details in the confirmation mail and we will contact you about your complaint.

FAQs

You can find information about all services provided by Airporttransfer.com under the heading "Frequently Asked Questions".